Outage in Checkr
ID verification screenings experiencing completion errors
Resolved MinorIncident Report
Summary AI Generated
Checkr experienced a 40-hour incident where ID verification screenings failed to complete due to a technical issue with a third-party provider. The Apply page and Candidate Portal were both affected. The issue was resolved once the third-party provider problem was addressed and normal processing resumed.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/16/2026 06:23PM
Resolved – A technical issue with a third-party provider affecting identity verification has been addressed and normal processing has resumed.
INVESTIGATING
9 days ago - at 09/15/2026 02:09AM
We are currently investigating this issue.
Latest Checkr outages
Elevated turnaround times for Federal Criminal Searches - about 1 month ago
Increased failure rate loading reports in the Dashboard - about 1 month ago
Increase of failures preventing candidates from submitting the apply flow - about 1 month ago
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