Outage in Cherwell

Action Required: Important Ivanti/Cherwell TLS Configuration Change to Avoid Service Interruptions

Minor
January 15, 2025 - Started 21 days ago
Official incident page

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Outage Details

Today, we want to inform you of an important change that will take place on January 22nd, 2025. This action relates to the removal of support for TLS 1.0 and TLS 1.1 configurations for All HOSTED Ivanti/Cherwell environments. The changes are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards. Affected Products - Ivanti Cherwell CSM 9.5 and Older - Ivanti Cherwell CAM 12.0 and Older Required Action to Avoid Service Interruptions If you are using HOSTED Ivanti/Cherwell CSM 9.5 and older or Ivanti/Cherwell CAM Products 12.0 and older, verify, no later than 12:00PM MST January 22, 2025. Most customers will not be impacted by this change. Taking this action will maintain the security and functionality of your Ivanti/Cherwell products. If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.
Latest Updates ( sorted recent to last )
INVESTIGATING 21 days ago - at 01/15/2025 06:47PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 01/15/2025 04:27PM

Today, we want to inform you of an important change that will take place on January 22nd, 2025. This action relates to the removal of support for TLS 1.0 and TLS 1.1 configurations for All HOSTED Ivanti/Cherwell environments. The changes are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.

Affected Products

- Ivanti Cherwell CSM 9.5 and Older

- Ivanti Cherwell CAM 12.0 and Older

Required Action to Avoid Service Interruptions

If you are using HOSTED Ivanti/Cherwell CSM 9.5 and older or Ivanti/Cherwell CAM Products 12.0 and older, verify, no later than 12:00PM MST January 22, 2025. Most customers will not be impacted by this change.

Taking this action will maintain the security and functionality of your Ivanti/Cherwell products.

If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.

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