Outage in Chili Piper
Timeout (502) errors reported in Canary and Production
Resolved MinorIncident Report
Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers.
The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved.
Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.
Components affected
Chili Piper Google Calendar Chili Piper Dashboard Chili Piper Instant Booker Chili Piper Booking Links Chili Piper Chrome Extension Chili Piper Calendar eventsNeed to monitor Chili Piper outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 01/24/2023 10:22PM
This incident has been resolved.
Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.
MONITORING
about 3 years ago - at 01/24/2023 09:58PM
Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers.
The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved.
Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.
Latest Chili Piper outages
Email notification deliverability issues - about 2 months ago
Legacy links and redirects experiencing longer than expected load times - about 2 months ago
Degraded performance through Distro routing - 2 months ago
Google service failure - Events not created on Calendar - 3 months ago
Workspaces and licenses are not loading to Admins - 3 months ago
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