Outage in Chili Piper
Timeout (502) errors reported in Canary and Production
Resolved Minor
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Outage Details
Components affected
Chili Piper Google Calendar Chili Piper Instant Booker Chili Piper Dashboard Chili Piper Chrome Extension Chili Piper Calendar events Chili Piper Booking LinksLatest Updates ( sorted recent to last )
This incident has been resolved.
Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.
Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers.
The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved.
Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.
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