Outage in Chili Piper

Timeout (502) errors reported in Canary and Production

Resolved Minor

January 24, 2023 - Started over 3 years ago - Lasted 26 minutes
Official incident page

Incident Report

Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers. The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

Components affected

Chili Piper Google Calendar Chili Piper Dashboard Chili Piper Instant Booker Chili Piper Booking Links Chili Piper Chrome Extension Chili Piper Calendar events

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/24/2023 10:22PM

This incident has been resolved.

Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.

MONITORING over 3 years ago - at 01/24/2023 09:58PM

Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers.

The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved.

Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

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