Outage in Chili Piper

User's Google Calendar Availability not being displayed

Resolved Major

September 21, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems. The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ. Due to this issue, some users may have problems with their availability on online booking links. We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.

Components affected

Chili Piper Google Calendar Chili Piper Instant Booker Chili Piper Booking Links Chili Piper Calendar events

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/21/2023 07:36PM

The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper.

For further details regarding the impact, kindly refer to the Google Status page at
https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ

MONITORING over 2 years ago - at 09/21/2023 03:31PM

Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems.

The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ.

Due to this issue, some users may have problems with their availability on online booking links.

We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.

Latest Chili Piper outages

Email notification deliverability issues - about 2 months ago

Legacy links and redirects experiencing longer than expected load times - about 2 months ago

Degraded performance through Distro routing - 2 months ago

Google service failure - Events not created on Calendar - 3 months ago

Workspaces and licenses are not loading to Admins - 3 months ago

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