Degraded Performance on Salesforce actions

Our teams reported that the consumption should be back to normal. You should notice previously delayed Salesforce actions being marked as Successful, and new ones should be processed within our standards.

Over the past few days, the system reached a critical load level that exposed a performance bottleneck in our Salesforce data processing. After thorough analysis, we identified and resolved the issue, restoring normal operation and improving overall throughput.

We are continuously improving our systems and infrastructure to process customer data more efficiently and reliably. As data volumes increase, we regularly adjust configurations and upgrade underlying tools and libraries to maintain stable performance.

If you still notice any unexpected behavior, please report it to support@chilipiper.com for further analysis.

The service responsible for processing Salesforce actions is currently experiencing degraded performance, which can cause delays on the following related Salesforce actions: Create Event, Create or Update Record, Update Owner, Add to Campaign, and Update Field. You may see your Salesforce actions as "Pending" or "In progress".

The booking/scheduling process and apps are not affected, meaning meetings should be booked normally.

Our teams are currently working to mitigate delays, and we will keep you informed once we have more updates.