Outage in Cin7
State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function
Resolved Minor
July 22, 2025 - Started 9 months ago
- Lasted 8 days
Incident Report
We implemented a fix and are currently monitoring the result.
Components affected
Cin7 CoreTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
9 months ago - at 07/30/2025 04:04AM
We implemented a fix and are currently monitoring the result.
IDENTIFIED
9 months ago - at 07/23/2025 03:26AM
We are continuing to work on a fix for this incident.
IDENTIFIED
9 months ago - at 07/24/2025 05:35AM
We are continuing to work on a fix for this incident.
INVESTIGATING
9 months ago - at 07/22/2025 09:53AM
We are currently investigating this incident.When trying to add an address for customers in a new Sales Order, after the first line is written, the remaining fields (such as state or city) are not automatically populated. It is identified that this is happening to the AU and US addresses.
IDENTIFIED
9 months ago - at 07/25/2025 06:43AM
We are continuing to work on a fix for this incident.
MONITORING
9 months ago - at 07/28/2025 04:37AM
We implemented a fix and are currently monitoring the result.
MONITORING
9 months ago - at 07/29/2025 05:51AM
We implemented a fix and are currently monitoring the result.
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