Outage in Cin7

State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function

Resolved Minor
July 22, 2025 - Started 2 months ago - Lasted 8 days

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Outage Details

We implemented a fix and are currently monitoring the result.
Components affected
Cin7 Core
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 07/30/2025 04:04AM

We implemented a fix and are currently monitoring the result.

IDENTIFIED 2 months ago - at 07/23/2025 03:26AM

We are continuing to work on a fix for this incident.

IDENTIFIED about 2 months ago - at 07/24/2025 05:35AM

We are continuing to work on a fix for this incident.

INVESTIGATING 2 months ago - at 07/22/2025 09:53AM

We are currently investigating this incident.When trying to add an address for customers in a new Sales Order, after the first line is written, the remaining fields (such as state or city) are not automatically populated. It is identified that this is happening to the AU and US addresses.

IDENTIFIED about 2 months ago - at 07/25/2025 06:43AM

We are continuing to work on a fix for this incident.

MONITORING about 2 months ago - at 07/28/2025 04:37AM

We implemented a fix and are currently monitoring the result.

MONITORING about 2 months ago - at 07/29/2025 05:51AM

We implemented a fix and are currently monitoring the result.

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