Outage in Cin7

State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function

Resolved Minor
July 22, 2025 - Started about 1 month ago - Lasted 8 days

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Outage Details

We implemented a fix and are currently monitoring the result.
Components affected
Cin7 Core
Latest Updates ( sorted recent to last )
MONITORING 26 days ago - at 07/30/2025 04:04AM

We implemented a fix and are currently monitoring the result.

IDENTIFIED about 1 month ago - at 07/23/2025 03:26AM

We are continuing to work on a fix for this incident.

IDENTIFIED about 1 month ago - at 07/24/2025 05:35AM

We are continuing to work on a fix for this incident.

INVESTIGATING about 1 month ago - at 07/22/2025 09:53AM

We are currently investigating this incident.When trying to add an address for customers in a new Sales Order, after the first line is written, the remaining fields (such as state or city) are not automatically populated. It is identified that this is happening to the AU and US addresses.

IDENTIFIED about 1 month ago - at 07/25/2025 06:43AM

We are continuing to work on a fix for this incident.

MONITORING 28 days ago - at 07/28/2025 04:37AM

We implemented a fix and are currently monitoring the result.

MONITORING 27 days ago - at 07/29/2025 05:51AM

We implemented a fix and are currently monitoring the result.

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