Outage in Cin7
Users are unable to perform manual syncs with Xero. An error is received stating, An unexpected error has occurred.
Resolved Minor
November 24, 2025 - Started about 2 months ago
- Lasted about 15 hours
Incident Report
When users try to perform a manual sync, they receive an error stating that, unexpected error has occurred. We are currently investigating this incident.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 months ago - at 11/25/2025 04:40AM
When users try to perform a manual sync, they receive an error stating that, unexpected error has occurred. We are currently investigating this incident.
INVESTIGATING
about 2 months ago - at 11/25/2025 12:54PM
We are currently investigating this incident.
IDENTIFIED
about 2 months ago - at 11/25/2025 06:12PM
The cause of the issue has been identified and we are preparing a fix for deployment within the next hour
MONITORING
about 2 months ago - at 11/25/2025 07:31PM
We have implemented a fix and are currently monitoring the result.
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