Outage in Cin7

Users are unable to perform manual syncs with Xero. An error is received stating, An unexpected error has occurred.

Resolved Minor
November 25, 2025 - Started 20 days ago - Lasted about 15 hours

Incident Report

When users try to perform a manual sync, they receive an error stating that, unexpected error has occurred. We are currently investigating this incident.

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Latest Updates ( sorted recent to last )
INVESTIGATING 20 days ago - at 11/25/2025 04:40AM

When users try to perform a manual sync, they receive an error stating that, unexpected error has occurred. We are currently investigating this incident.

INVESTIGATING 19 days ago - at 11/25/2025 12:54PM

We are currently investigating this incident.

IDENTIFIED 19 days ago - at 11/25/2025 06:12PM

The cause of the issue has been identified and we are preparing a fix for deployment within the next hour

MONITORING 19 days ago - at 11/25/2025 07:31PM

We have implemented a fix and are currently monitoring the result.

Latest Cin7 outages

Xero: Sync does not work. Stuck in 'Starting Synchronization' - 9 days ago
Users attempting to reset their passwords are getting a CAPTCHA error: Input captcha is incorrect. Please resubmit captcha This is also impacting demo accounts. - 19 days ago
Cin7 Omni: Error loading custom reports - 21 days ago
Users are unable to authorize invoices or close purchases due to the system displaying the error: “You cannot change the stock received because the product has been sold, transferred, or adjusted.” - about 1 month ago
Cin7 Core: Batch/Serial Numbers Not Showing in Product Movements - about 1 month ago

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