Outage in Cint

Cint Platform Issue: Degraded Performance of Marketplace UI, Cint Exchange, Marketplace API, and Respondent Experience

Resolved Minor
January 04, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as checking project details, new survey creation, survey cloning and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
Components affected
Cint Respondent Experience - Marketplace Cint Supply API (OTS) - Marketplace Cint Marketplace UI Cint Marketplace API Cint Supply Link
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/04/2025 05:01PM

This incident has been resolved.

MONITORING 7 days ago - at 01/04/2025 04:45PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 01/04/2025 04:07PM

We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as checking project details, new survey creation, survey cloning and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

Latest Cint outages

Cint Platform Issue: Cint Exchange UI Not Loading - about 16 hours ago
Cint Platform Issue: Marketplace Respondent Experience - 15 days ago
Cint Platform Incident: Degraded Performance Respondent Experience (Access and Access Pro) - 29 days ago
Cint Platform Issue: Marketplace UI & Cint Exchange - about 2 months ago
Cint Platform Issue: Marketplace Respondent Experience - 2 months ago

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