Outage in Ciptex

Twilio - Voice Quality Issue for a subset of Twilio Irish Numbers

Resolved Minor
June 02, 2023 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Twilio is investigating a service degradation due to bad audio quality on calls to Irish numbers via Magrathea. We expect to provide another update in 1 hour or as soon as more information becomes available
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/04/2023 09:38AM

The Issue regarding bad audio quality on a subset of calls to Irish Twilio numbers has been resolved and service is operating normally at this time.

MONITORING over 1 year ago - at 06/04/2023 07:59AM

Twilio has started seeing recovery in audio quality on a subset of calls to Irish Twilio numbers. Twilio will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING over 1 year ago - at 06/03/2023 04:03PM

Twilio are continuing their investigation into a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 06/03/2023 12:01AM

Twilio are continuing their investigation into a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 06/02/2023 10:43AM

Twilio is investigating a service degradation due to bad audio quality on calls to Irish numbers via Magrathea. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING over 1 year ago - at 06/02/2023 09:29AM

Twilio is investigating a service degradation due to bad audio quality on calls to Irish numbers via Magrathea. We expect to provide another update in 1 hour or as soon as more information becomes available

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