Intermittent E-Signature Failures

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

The provider is reporting that they have not observed any further errors, and QES signatures are completing normally.

We are currently confirming with the provider that the root cause has been definitively resolved.

We will keep monitoring the service closely and will send a final update once we have this confirmation.

We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected.

This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.