Outage in Ciptex

SMS Delivery Delays from Twilio to H3G United Kingdom

Resolved Minor

September 01, 2026 - Started 1 day ago - Lasted about 19 hours
Official incident page

Incident Report

Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 09/02/2026 08:00AM

The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.

IDENTIFIED 1 day ago - at 09/01/2026 04:29PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 09/01/2026 01:17PM

Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom.

The cause has been identified, and we are working to resolve the issue.

We will provide another update in 4 hours or as soon as more information becomes available.

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