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Outage in Ciptex

Voice Call Failures between Twilio and Multiple Networks in Multiple Countries

Resolved Minor
September 01, 2026 - Started 1 day ago - Lasted about 8 hours
Official incident page

Incident Report

Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/01/2026 03:43PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 1 day ago - at 09/01/2026 11:41AM

We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 09/01/2026 09:53AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 09/01/2026 09:39AM

We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/01/2026 07:55AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 09/01/2026 07:53AM

Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.

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