Twilio - Callback failures that are affecting voice calls and video customer

We are no longer seeing service degradation with Voice and Video. The incident has been resolved.

The Twilio engineering team has isolated the problem that caused the service degradation with Voice and Video. Twilio engineers are seeing improvement and will monitor for full recovery. They expect to provide another update in 3 hours or as soon as more information becomes available.

Twilio is observing callback failures that are affecting voice calls and video customer. Twilio is currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.