Outage in Circle CI

Machine builds fail with "Infrastructure Fail" error

Resolved Minor

November 25, 2021 - Started over 4 years ago - Lasted 4 months
Official incident page

Incident Report

We are investigating an issue causing infrastructure failures for a small portion of our customers who are using Linux images. The issue appears to only occur for jobs using `machine: true` or older images. As a workaround, we suggest specifying a recent machine image. You can find a list of available machine images here: https://circleci.com/docs/2.0/configuration-reference/#available-machine-images

Need to monitor Circle CI outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

MONITORING over 4 years ago - at 11/25/2021 03:04PM

A fix has been implemented and we can confirm that we're not seeing any new occurrences of the errors.

In case your builds were affected and if you haven't modified the image(s) you were initially using, you can now rerun the builds.

IDENTIFIED over 4 years ago - at 11/25/2021 02:55PM

We have identified the cause of the issue, and we're currently working at implementing a fix.

INVESTIGATING over 4 years ago - at 11/25/2021 02:37PM

We are investigating an issue causing infrastructure failures for a small portion of our customers who are using Linux images.

The issue appears to only occur for jobs using `machine: true` or older images.

As a workaround, we suggest specifying a recent machine image. You can find a list of available machine images here: https://circleci.com/docs/2.0/configuration-reference/#available-machine-images

Latest Circle CI outages

Usage API data for 4/1 is incomplete with multiple columns showing null values. Data prior to 4/1 is unaffected. We are investigating. - about 13 hours ago

Some pipelines not triggering due to GitHub API failures - 2 days ago

Insights API and Dashboard displaying stale data for reporting windows greater than 24 hours - 18 days ago

Unable to view orb list on Organization Settings page - 23 days ago

docker not working in cimg:* - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook