Outage in CircleLoop
Sign-in and calling issues (iOS and Android)
Resolved Minor
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Outage Details
Components affected
CircleLoop Outbound callsLatest Updates ( sorted recent to last )
This incident has been resolved.
We've released a fix for the sign-in issue and we are monitoring the results.
It appears some users are still experiencing sign in issues on both platforms.
We're investigating further.
Updates to follow
We are continuing to monitor for any further issues.
iOS:
A fix has been implemented for the affected users on iOS.
Ensure you are on the latest version by uninstalling and reinstalling the app from the app store
If you are unable to sign in after updating to the latest version of the app you will need to do a password reset.
Android:
App still pending approval from Google.
Fix has been developed and pending approval from Google and Apple.
We have identified issues affecting the latest version of the CircleLoop application specifically on iOS and Android devices.
- Some clients are unable to sign in to the android application
- Some clients are having issues initiating outbound calls
We are working on a fix which will be available as soon as possible.
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