Zero Trust Access Client Based – Private Access Connection Delays

This incident has been resolved.

Issue: Customers using Zero Trust Access Client Based had experienced delays with private access requests

Impact:
No current impact

Current Status:
Service is now fully restored. We will continue to monitor the environment to ensure stability. If you are still experiencing issues, please contact customer support.

Next Update: We will provide another update in 30 minutes.

Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests
Impact:
Zero Trust Access Client Based will experience delays with private access requests.
Zero Trust Access Clientless users are not impacted.
Current Status: We continue monitoring until everything is restored.
Next Update: We will provide another update in 2 hours.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact:
Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Zero Trust Access Clientless users are not impacted.
Current Status:
We keep seeing continued improvement in service and will keep monitoring until everything is restored.
Next Update:
We will provide another update in 1 hour.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are seeing continued improvement in service and will keep monitoring to ensure everything is fully restored.

Next Update:
We will provide another update in 30 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are seeing continued improvement in service and will keep monitoring to ensure everything is fully restored.

Next Update:
We will provide another update in 30 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are observing continued improvement in service and will keep monitoring to ensure everything is fully restored.

Next Update:
We will provide another update in 20 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are seeing the service recovering. We continue to monitor the situation to ensure full restoration.

Next Update:
We will provide another update in 15 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are implementing a mitigation to address the issue. Service is expected to be restored within the next 15 minutes.

Next Update:
We will provide another update in 15 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We have identified the cause of the issue and are actively working on remediation. There is currently no recommended workaround.

Next Update:
We will provide another update in 30 minutes or as soon as new information becomes available.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are still actively investigating the issue. Unfortunately, there are no new updates to share at this time. There is currently no recommended workaround.

Next Update:
We will provide another update in 30 minutes.

Issue:
Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.

Impact:
* Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
* Zero Trust Access Clientless users are not impacted.

Current Status:
We are continuing to investigate the issue. At this time, there is no recommended workaround.

Next Update:
We will provide another update in 30 minutes.

Thank you for your patience.

We observing perfomance issue causing request timeouts.

The issue is under investigation.

We will provide updates as soon as more information is available.