Onboarding Failures in Cisco Secure Access

The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.

The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.

We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.

We are currently investigating an issue impacting Cisco Secure Access onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck.
Existing customers and active services remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.