Outage in Cisco Secure Access
Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India
Resolved MinorIncident Report
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/14/2026 05:46PM
The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved.
Customers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally.
We’re Here to Help
If you have any questions or need assistance, please contact our support team.
MONITORING
9 days ago - at 05/14/2026 02:44AM
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
INVESTIGATING
9 days ago - at 05/13/2026 11:29PM
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
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