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Outage in Cisco Secure Access

Cisco Secure Access - Remote Access VPN Update Issue - China

Resolved Minor
May 27, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected. Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/27/2026 07:41AM

Our team has successfully applied the necessary updates, and all services are now operating normally.

We’re Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

IDENTIFIED 17 days ago - at 05/27/2026 07:25AM

We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly.

Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.

INVESTIGATING 17 days ago - at 05/27/2026 07:03AM

We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected.

Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.

Thank you for your patience and understanding.

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