Potential impact to Secure Access in US-East region

We have identified and resolved the root cause of the data usage dashboard issues.
Currently, we are processing the data from the past 24 hours. We anticipate that the service data usage dashboard will be fully restored within the next three and a half hours.

The display of usage data in the Data Usage tab remains unavailable as our engineering team continues to work on a resolution. We will share an update once this functionality has been restored.

If you experience any additional issues, please contact customer support for assistance.

Recovery work is ongoing. We will provide an update once full functionality has been restored.

If you experience any other issues, please contact customer support for assistance.
Thank you for your continued patience.

Recovery work is ongoing and is expected to be completed by 04:30 UTC on October 21st.

Backfilling of historical data in the Data Usage tab on the Dashboard is now complete, and there has been no data loss. However, the display of usage data in the Data Usage tab is currently unavailable. Our team has identified the root cause and is actively working to resolve the issue. Recovery is in progress and is expected to be completed by 02:30 UTC on October 21st.

We will provide an update once full functionality has been restored. If you experience any other issues, please contact customer support for assistance.

Thank you for your continued patience.

All previously impacted services remain fully operational, and users should continue to experience normal performance across the following:

Operational Services:
* IPSEC tunnel services (Site-to-Site Tunnels)
* Remote Access VPN (RAVPN) services
* Roaming Security Module services, including Web and Internet Access

Outstanding Item:
The Data Usage tab on the Dashboard continues to be accessible. Backfilling of historical usage data is still in progress and is estimated to be completed within one hour. During this time, some recent usage data may not yet be reflected.

We will provide another update once backfilling is complete. If you experience any other issues, please contact customer support for assistance.

Thank you for your continued patience.

We are pleased to report that services have now been restored and are operating as expected. Our engineering teams have completed recovery efforts for the following services:

Restored Services:
* IPSEC tunnel services (Site-to-Site Tunnels)
* Remote Access VPN (RAVPN) services
* Roaming Security Module services, including Web and Internet Access

All users should now experience normal performance for the services listed above.

Outstanding Item:
The Data Usage tab on the Dashboard is accessible; however, there is a delay in backfilling historical usage data. Some users may notice that recent data updates are not immediately reflected. Our team is actively working to resolve this issue and restore up-to-date information as quickly as possible.

If you are still experiencing any issues, please contact customer support for further assistance.

We will continue to monitor the environment closely and provide further updates as necessary. Thank you for your patience and understanding during this incident.

We are actively working to resolve the issue at hand.
Our team is implementing the necessary measures to restore normal operations as swiftly as possible.
Another update regarding will be provided within the next 30 minutes to keep you informed.

The Data Usage tab on the Dashboard is currently not updating correctly.
We are actively working to resolve these issues.
An update will be provided within the next 30 minutes.

Dashboard functionality has been restored and is now operating normally. Some customers may still experience degraded performance with other services as we continue restoration efforts. We will provide another update in 30 minutes.

We are implementing proactive mitigation measures to reduce potential impact from an ongoing service degradation in the US (Virginia) region.

To ensure continued availability and connectivity, we recommend the following actions:
* Network Tunnel Groups: Create network tunnel groups in another region such as US (Midwest) or US (Pacific Northwest).
* Remote Access VPN: Create IP pools in another region such as US (Midwest) or US (Pacific Northwest).
* Resource Connectors: Create resource connector groups in another region such as US (Midwest) or US (Pacific Northwest).

These configurations will help maintain service continuity while mitigation efforts continue in the US (Virginia) region.

We will provide further updates as the situation progresses.

Our engineering team is working to resolve the issue as quickly as possible.
Services affected are:
IPSEC tunnel services (Site-to-Site Tunnels)
Remote Access VPN (RAVPN) services
Roaming Security Module services, including Web and Internet Access
Certain Dashboard functionalities and configuration changes, which may experience delays in taking effect or being displayed to end users

We appreciate your patience and will provide updates as progress is made.

The engineering team has resolved the DNS issue, and DNS is now functioning as expected. Work is ongoing by the engineering teams to mitigate issues affecting the other services.

Our engineering team are still working on the investigation and mitigation.
Updates and additional details will be provided as more information becomes available.

There is a potential issue impacting to some Secure Access in US-East region.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.