Potential impact to some services in US (Virgina)

Services in the US (Virginia) region are now fully recovered. If you are experiencing any VPN tunnel issues, please reconnect the tunnel. For any other problems, please contact customer support for further assistance.

We apologize for any inconvenience caused.

Services are fully recovered. Customers should no longer be experiencing any issues. We will continue to monitor the environment to ensure complete restoration.

We will provide another update in 15 minutes.

Services are now almost fully recovered in the US (Virginia) region. Most customers should no longer be experiencing any issues. We will continue to monitor the environment to ensure complete restoration.

We will provide another update in 15 minutes or sooner if additional information becomes available.

We are seeing services beginning to recover in the US (Virginia) region. Our team is actively monitoring the situation to ensure full restoration.

We will provide another update in 15 minutes or sooner if more information becomes available.

Thank you for your continued patience.

Our cloud infrastructure partner has identified the root cause of the issue on their end and is in the process of rolling out a fix. They are still working towards full resolution and will share an estimated timeframe for full recovery as soon as it is available.

We will continue to monitor the situation closely and provide further updates as new information becomes available.

Thank you for your patience.

We are currently investigating an issue impacting the US (Virginia) region. Remote Access VPN and Firewall administrators may experience that changes made in the UI to their VPN profiles are not taking effect.

Impact:
* Changes to VPN profiles made via the UI may not be applied.
* Some elements on the Dashboard may not be loading properly.
* Established VPN tunnels continue to function normally.
* New VPN tunnels may fail to establish.

Root Cause:
Our initial investigation indicates the issue is related to an underlying problem with one of our cloud infrastructure providers. We have escalated this incident to their team and are actively working with them toward resolution.

Updates and additional details will be provided as new information becomes available.