Outage in Cisco Secure Access
Impact to Zero Trust Access Services
Resolved MinorIncident Report
There is a potential impact to Zero Trust Access Service. Customers who bring their own domain may experience connectivity issues to private applications, auto-enrollment for new customers will fail if they are using certificate-based auto-enrollment. Customers who use Cisco-managed domains are not impacted.
Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/23/2025 01:33AM
API issues have been resolved at approximately 2025-09-22 21:20 UTC.
IDENTIFIED
7 months ago - at 09/22/2025 08:13PM
The BYOD feature on Zero Trust Access depends on the APIs affected by the incident detailed at Dashboard and API issues.
Resolution of the API issues will directly lead to the closure of this incident.
INVESTIGATING
7 months ago - at 09/22/2025 06:53PM
Our team is actively investigating the issue affecting the Zero Trust Access.
We will provide updates as soon as additional information becomes available.
INVESTIGATING
7 months ago - at 09/22/2025 05:09PM
There is a potential impact to Zero Trust Access Service. Customers who bring their own domain may experience connectivity issues to private applications, auto-enrollment for new customers will fail if they are using certificate-based auto-enrollment. Customers who use Cisco-managed domains are not impacted.
Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
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