Outage in Cisco Secure Access

Potential impact services Secure Access Services

Resolved Major

September 19, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

There is a potential issue impacting Secure Access Services in the majority regions. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/20/2025 01:25AM

All services have been restored.

MONITORING 7 months ago - at 09/20/2025 12:31AM

The majority of services have been restored.
Work on restoring a small amount of services is ongoing.

IDENTIFIED 7 months ago - at 09/19/2025 11:51PM

We are continuing to work on service restoration, with some services being restored.

INVESTIGATING 7 months ago - at 09/19/2025 10:53PM

We are continuing to work on service restoration.

INVESTIGATING 7 months ago - at 09/19/2025 09:41PM

Multiple measures are underway to ensure a swift recovery.
Restoration is our top priority, and we will provide updates as they are available.
We appreciate your patience and apologize for any inconvenience.

INVESTIGATING 8 months ago - at 09/19/2025 08:31PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/19/2025 08:20PM

There is a potential issue impacting Secure Access Services in the majority regions.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.

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