Outage in Cisco Secure Access

Potential impact to some services in DLP (policy UI, notification templates and discovery report)

Resolved Minor

August 27, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

There is a potential impact to some services in impact to some services in DLP (policy UI, notification templates and discovery report) Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/27/2025 02:55PM

The issue affecting DLP (policy UI, notification templates and discovery report) and Cloud Malware Reporting has been resolved as of 14:53 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

IDENTIFIED 8 months ago - at 08/27/2025 02:26PM

The engineering team was able to identify and fix the issues Cloud Malware Reporting and DLP (policy UI, notification templates).
The team is working to fix the issue with DLP discovery report.

INVESTIGATING 8 months ago - at 08/27/2025 01:47PM

Our engineers are currently investigating the issue. We will provide further updates as they become available.

INVESTIGATING 8 months ago - at 08/27/2025 11:51AM

It was identified that Cloud Malware Reporting page may also be impacted

INVESTIGATING 8 months ago - at 08/27/2025 11:35AM

There is a potential impact to some services in impact to some services in DLP (policy UI, notification templates and discovery report)

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.

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