Outage in Cisco Secure Access
Support Ticketing System
Resolved MinorIncident Report
We are aware of an issue where Secure Access customers no longer see the Secure Access option when opening a support ticket. As a workaround you can open a case using the “How To Contact Secure Access Support Team (Trial Account)” steps outlined in the link below.
https://www.cisco.com/c/en/us/support/docs/security/secure-access/222109-contact-cisco-secure-access-support-team.html#toc-hId--432594739
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/18/2025 03:42PM
This incident has been resolved.
IDENTIFIED
9 months ago - at 08/11/2025 07:44PM
We are aware of an issue where Secure Access customers no longer see the Secure Access option when opening a support ticket. As a workaround you can open a case using the “How To Contact Secure Access Support Team (Trial Account)” steps outlined in the link below.
https://www.cisco.com/c/en/us/support/docs/security/secure-access/222109-contact-cisco-secure-access-support-team.html#toc-hId--432594739
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