Outage in Cisco Secure Access

RA-VPN Service Degradation – London Data Center

Resolved Major

December 12, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a potential issue with the RA-VPN service affecting customers connecting to the London data center. Impacted users are receiving the error: “AAA authorization server not accessible.” Our engineering team is actively working on the issue We are coordinating with the relevant teams. We will provide updates as new information becomes available.

Components affected

Cisco Secure Access Remote Access VPN

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/12/2025 01:05PM

The issue affecting RA-VPN service in London has been resolved as of 12:50 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

INVESTIGATING about 2 months ago - at 12/12/2025 11:47AM

We are continuing our investigation to identify the cause. As a workaround, please try connecting to a different region.
We will provide updates as new information becomes available.

INVESTIGATING about 2 months ago - at 12/12/2025 11:33AM

We are investigating a potential issue with the RA-VPN service affecting customers connecting to the London data center. Impacted users are receiving the error: “AAA authorization server not accessible.” Our engineering team is actively working on the issue
We are coordinating with the relevant teams. We will provide updates as new information becomes available.

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