Outage in Cisco Secure Access

[Cisco Secure Access]- ZTA posture profiles not loading for some customers

Resolved Minor

February 11, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue affecting Cisco Secure Access, where some customers may be experiencing issues with loading ZTNA posture profiles. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

Components affected

Cisco Secure Access Zero Trust Access

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 02/11/2026 11:23PM

The issue affecting ZTNA profiles and VPN posture profiles has been resolved.Thank you for your patience and understanding while we worked to restore full service.

IDENTIFIED 16 days ago - at 02/11/2026 11:04PM

We have identified the root cause of the issue. Our engineering teams are actively working to implement a resolution and restore full functionality as quickly as possible

INVESTIGATING 16 days ago - at 02/11/2026 10:26PM

We are still actively investigating the issue where some customers are experiencing ZTNA posture profiles not loading for multiple users. In addition, we have identified that VPN posture profiles are also impacted.

INVESTIGATING 16 days ago - at 02/11/2026 10:02PM

We are investigating an issue affecting Cisco Secure Access, where some customers may be experiencing issues with loading ZTNA posture profiles.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

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