Outage in Cisco Secure Access

[Cisco Secure Access] - Fail-Open Issue for DLP and FI Tests - London Region

Resolved Minor

March 04, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue involving fail-opens for DLP and FI tests affecting services in the London region. Our teams are working to identify the cause and will provide updates as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your support as we work to enhance your Cisco Secure Access experience.

Components affected

Cisco Secure Access Data Loss Prevention Cisco Secure Access Web Security

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/04/2026 11:50AM

The issue involving fail-open for DLP affecting services in the London region has been resolved. All services are now operating normally.

We appreciate your patience and understanding while we worked to address this matter.

INVESTIGATING about 2 months ago - at 03/04/2026 11:11AM

We are currently investigating an issue involving fail-opens for DLP and FI tests affecting services in the London region. Our teams are working to identify the cause and will provide updates as more information becomes available.

Thank you for your patience and understanding.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your support as we work to enhance your Cisco Secure Access experience.

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