Outage in Cisco Secure Access

Cisco Secure Access - Can not create VPN profile - Global

Resolved Minor

March 23, 2026 - Started 19 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating a potential issue with VPN profile service affecting customers connecting to the all data center. Cannot create new VPN profiles nor modify the existing profiles, impacting VPN operations. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

Components affected

Cisco Secure Access Network Tunnel Groups

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 03/24/2026 02:24AM

The issue affecting VPN Profile has been resolved as of 02:23 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

INVESTIGATING 19 days ago - at 03/24/2026 01:51AM

We are investigating a potential issue with VPN profile service affecting customers connecting to the all data center.

Cannot create new VPN profiles nor modify the existing profiles, impacting VPN operations.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

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