Outage in Cisco Secure Access
Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada
Resolved MinorIncident Report
Summary AI Generated
Cisco Secure Access experienced a ~1.8-hour incident affecting the US East and Canada regions, during which a subset of users encountered intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including step-up login and onboarding workflows. Existing established connections were not broadly impacted. Cisco identified and mitigated the issue, with services returning to normal operation by August 5, 2026 at 18:34 UTC.
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.
We have identified the issue and started mitigation steps to reduce the overall impact. Our engineering teams are continuing to investigate the root cause while mitigation work is in progress.
Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/05/2026 06:34PM
The impact has been mitigated and this incident has been resolved.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows, in the US East and Canada regions. Some onboarding-related workflows may also have experienced intermittent failures.
Services have returned to normal operation.
Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
IDENTIFIED
12 days ago - at 08/05/2026 04:50PM
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.
We have identified the issue and started mitigation steps to reduce the overall impact. Our engineering teams are continuing to investigate the root cause while mitigation work is in progress.
Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
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