Outage in Cisco Secure Access
[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions
Resolved MajorIncident Report
Summary AI Generated
Cisco Secure Access experienced a ~96-hour major disruption caused by an infrastructure provider issue, affecting Remote Access VPN, Data Loss Prevention, and Reporting & Logging across data centers in Germany, Milan, Stockholm, India (West and South), and South Africa. Most regions were restored by August 16, though the Frankfurt site continued to experience issues, including an inability for EU customers to retrieve reporting data older than 30 days. Full service was restored across all affected sites on August 19.
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Components affected
Cisco Secure Access Remote Access VPN Cisco Secure Access Data Loss Prevention Cisco Secure Access Remote Access VPN Cisco Secure Access Reporting and Logging Cisco Secure Access Remote Access VPN Cisco Secure Access Remote Access VPN Cisco Secure Access Data Loss Prevention Cisco Secure Access Data Loss Prevention Cisco Secure Access Data Loss Prevention Cisco Secure Access Reporting and Logging Cisco Secure Access Reporting and Logging Cisco Secure Access Reporting and Logging Cisco Secure Access Data Loss Prevention Cisco Secure Access Reporting and Logging Cisco Secure Access Remote Access VPNTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/19/2026 09:06AM
All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
MONITORING
20 days ago - at 08/18/2026 01:08AM
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.
Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.
We are continuing to monitor and will provide more information as it becomes available.
MONITORING
21 days ago - at 08/16/2026 04:00PM
Intermittent connectivity issues have been resolved for the following sites:
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
MONITORING
22 days ago - at 08/15/2026 02:50PM
All Cisco services are now fully operational and stable, with ongoing monitoring in place.
We are waiting updates from our infrastructure provider.
INVESTIGATING
23 days ago - at 08/15/2026 09:48AM
We are continuing to investigate this issue
INVESTIGATING
23 days ago - at 08/15/2026 09:30AM
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Latest Cisco Secure Access outages
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