Outage in Cisco Secure Access
[Cisco Secure Access] – Private Resource Access Issue - Global
Resolved MajorIncident Report
Summary AI Generated
Cisco Secure Access experienced a major incident lasting approximately 1.7 hours in which customers globally were unable to access private resources through the Zero Trust Access component, initially traced to the India (South) data center. The root cause was identified, and remediation was completed by 13:25 UTC on August 25, 2026. The incident was fully resolved by 14:04 UTC following a monitoring period to confirm service stability.
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center.
Customers may be unable to access private resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Components affected
Cisco Secure Access Zero Trust AccessTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/25/2026 02:04PM
The incident has been resolved.
MONITORING
12 days ago - at 08/25/2026 01:39PM
Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.
MONITORING
12 days ago - at 08/25/2026 01:38PM
We have identified the root cause of the issue affecting private resource access for customers globally.
Remediation efforts are underway, and we are closely monitoring service performance.
INVESTIGATING
13 days ago - at 08/25/2026 12:24PM
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center.
Customers may be unable to access private resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Latest Cisco Secure Access outages
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