Outage in Cisco Secure Access
Cisco Secure Access Service Degradation – US East (Miami) DCv2
Resolved MinorIncident Report
Summary AI Generated
A traffic-routing issue affected Cisco Secure Access Web Security services in the US East (Miami) DCv2 region for approximately 3.3 hours, causing slow request processing for FQDN-based access. Engineers mitigated the issue by taking the affected data center out of rotation and redirecting customer traffic to a nearby data center. The incident was fully resolved at 18:21 UTC on August 31, 2026, with all services returning to normal operation.
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
Components affected
Cisco Secure Access Web SecurityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/31/2026 06:22PM
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
MONITORING
6 days ago - at 08/31/2026 06:22PM
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
MONITORING
6 days ago - at 08/31/2026 05:38PM
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
INVESTIGATING
6 days ago - at 08/31/2026 04:57PM
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
INVESTIGATING
6 days ago - at 08/31/2026 04:25PM
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
INVESTIGATING
6 days ago - at 08/31/2026 03:08PM
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
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