Outage in CivicPlus
CivicSend and Document Center for Platinum Security
Resolved Minor
September 21, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 09/21/2026 03:19PM
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
IDENTIFIED
1 day ago - at 09/21/2026 03:06PM
Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.
IDENTIFIED
1 day ago - at 09/21/2026 02:50PM
We have identified the cause of the issue affecting CivicSend and Document Center for Platinum Security and are actively working on a resolution. Users may continue to experience degraded performance until mitigation is complete. We will provide another update within 15 minutes.
Latest CivicPlus outages
Degraded Performance - Web Central - 4 days ago
Rec Performance Degradation - 5 days ago
Service Disruption - 7 days ago
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