Outage in Clari

Red banner in product that Clari has lost access to some fields

Resolved Minor

April 16, 2024 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

A limited number of customers are encountering a red banner in the product that says Clari has lost access to some fields. The Engineering team is looking into this actively

Components affected

Clari Revenue Platform Clari Revenue Database (RevDB)

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/16/2024 10:00PM

We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.

MONITORING almost 2 years ago - at 04/16/2024 09:50PM

Our engineering teams have resolved the issue for all impacted customers and we are monitoring the fix.

IDENTIFIED almost 2 years ago - at 04/16/2024 04:06PM

We identified that 10 customers are impacted. Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied for all 10 customers.

INVESTIGATING almost 2 years ago - at 04/16/2024 03:25PM

A limited number of customers are encountering a red banner in the product that says Clari has lost access to some fields. The Engineering team is looking into this actively

Latest Clari outages

Opportunity grid column order is not working as expected - 13 days ago

Opportunity and Analytics are not working as expected - 15 days ago

RevDB Loading Delays - 22 days ago

Copilot is not working as expected - about 1 month ago

Copilot is not recording Google Meet calls - about 1 month ago

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