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Outage in Clari

Capture is currently down for multiple customers.

Resolved Major
September 25, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

AutoCapture module is down for multiple customers. The RCA is unknown and the team is still investigating the cause
Components affected
Clari Capture

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/25/2024 11:08PM

The incident has been resolved. We have identified the problem to be a new navigation bar that was rolled out recently. We have restored the original navigation bar and the Capture tab should show up for all users.

INVESTIGATING over 1 year ago - at 09/25/2024 10:58PM

The module itself is working for all the users. The capture tab isn't visible in the UI but navigating to the actual URL http://app.clari.com/autocapture works.

INVESTIGATING over 1 year ago - at 09/25/2024 10:16PM

AutoCapture module is down for multiple customers. The RCA is unknown and the team is still investigating the cause

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