Outage in Clari

AI projections service is not working as expected

Resolved Minor
March 21, 2025 - Started 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Some customers may be seeing problems with fetching AI predictions in Analytics Pulse view. Our engineering team is actively investigating.
Components affected
Clari Analyze
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/21/2025 08:35PM

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

MONITORING 2 months ago - at 03/21/2025 05:57PM

Our engineering teams have resolved the issue and we are monitoring the fix.

IDENTIFIED 2 months ago - at 03/21/2025 02:05PM

Our engineering teams have identified the issue and are implementing a fix.

Trend is not available for many customers and unable to use AI projections in Trend and Pulse.

The next status update will be after the fix has been applied.

IDENTIFIED 2 months ago - at 03/21/2025 12:24PM

Our engineering teams have identified the issue and are implementing a fix.

Many customers are unable to use AI projections in Analytics Pulse and Trend

The next status update will be after the fix has been applied.

INVESTIGATING 2 months ago - at 03/21/2025 10:56AM

Some customers may be seeing problems with fetching AI predictions in Analytics Pulse view.
Our engineering team is actively investigating.

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