Outage in Clari

AI projections service is not working as expected

Resolved Minor
March 21, 2025 - Started 8 months ago - Lasted about 10 hours
Official incident page

Incident Report

Some customers may be seeing problems with fetching AI predictions in Analytics Pulse view. Our engineering team is actively investigating.
Components affected
Clari Analyze

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/21/2025 08:35PM

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

MONITORING 8 months ago - at 03/21/2025 05:57PM

Our engineering teams have resolved the issue and we are monitoring the fix.

IDENTIFIED 8 months ago - at 03/21/2025 02:05PM

Our engineering teams have identified the issue and are implementing a fix.

Trend is not available for many customers and unable to use AI projections in Trend and Pulse.

The next status update will be after the fix has been applied.

IDENTIFIED 8 months ago - at 03/21/2025 12:24PM

Our engineering teams have identified the issue and are implementing a fix.

Many customers are unable to use AI projections in Analytics Pulse and Trend

The next status update will be after the fix has been applied.

INVESTIGATING 8 months ago - at 03/21/2025 10:56AM

Some customers may be seeing problems with fetching AI predictions in Analytics Pulse view.
Our engineering team is actively investigating.

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