Degraded service stability on Clari Revenue Platform

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Both upstream incidents have been mitigated by the providers (Launch Darkly reports their fix is in place and under observation). Our systems have recovered and are operating normally.
We are keeping heightened monitoring in place across all services. If we detect any regression, we’ll update this incident.

We are still experiencing elevated errors from an upstream service providers. Error rates continue to improve, but we are still observing some service degradation across all Clari Products.

We will continue posting updates as the situation progresses

The underlying Cloud Provider Incident has been resolved, however other upstream service providers continue to experience high error rates.

We are still observing service degradation across all Clari Products.

We will continue posting updates as the situation progresses.

Mitigations are being rolled out in the underlying Cloud Provider Incident(https://health.aws.amazon.com/health/status).

As our services recover capacity, there may be some inconsistencies in configuration. These effects are temporary and will resolve as our other upstream vendors recover from the Cloud outage.

We are still observing service degradation across all Clari Products.

We will continue posting updates as the situation progresses.

We continue to monitor an underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status).

We are observing service degradation across all Clari products:
- Clari Platform users are experiencing increased error rate and latencies
- Groove users users are experiencing increased error rates and latencies
- Copilot Recorder bots are unable to join the calls.

We will continue posting updates as the situation progresses.

We continue to monitor an underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status).
We are observing service degradation across all Clari products:
- Clari Platform users are experiencing increased error rate and latencies
- Groove users users are experiencing increased error rates and latencies
- Copilot Recorder bots are unable to join the calls.

As a result of underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status) we are observing gradual service degradation across all Clari products:
- Clari Platform users will experience increased error rate and latencies
- Groove users may experience increased error rates and latencies
- Copilot Recorder bots are unable to join the calls.

We continue to monitor underlying AWS service degradation and we will post updates

Increased traffic combined with inability to scale-up due to underlying issue with our Cloud Service Provider is impacting Clari-Core services with increasing error rates and latencies.
Similarly, Clari-Copilot is experiencing delayed Recorder bots

We continue to monitor the recovery of our systems following AWS outage (https://health.aws.amazon.com/health/status). While the root cause has been addressed, we are still having troubles leasing additional compute capacity. As a result:
- Clari Core is fully functional. We are monitoring system vitals.
- Clari Copilot is slowly recovering, but we are still observing that approximately half of Recorder bots are missing meetings or are late to join it.
- Groove, including Groove Dialer is fully functional. We are monitoring system vitals

AWS confirms that they have resolved the primary cause of the outage (https://health.aws.amazon.com/health/status), however there still exist a problem with launching additional compute capacity. As a result:

- Clari Core is fully operational, but we will continue to monitor throughout the day for signs of degraded performance due to potential inablity to scale up
- Clari Copilot is still degraded and most of the calls do not have Copilot joining them due to lack of available compute capacity
- Groove Dialer is still degraded due to downstream (Twillio) service being degraded.

We will continue to monitor system recovery throughout the day and will post updates as status changes.

At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status).

We are actively monitoring the situation and will be sharing updates.

The following Clari Platform components are affected: Clari, Groove Dialer, Copilot.

We are observing a wide system stability impact from degraded services on Amazon AWS. Clari services are impacted partially due to this. We are actively monitoring the situation and will be sharing updates.
The following Clari Platform components are affected: Clari, Groove Dialer, Copilot.

We are observing a wide system stability impact from degraded services on Amazon AWS. Clari services are impacted partially due to this. We are actively monitoring the situation and will be sharing updates.