Outage in Clari
Recorder issues in Clari Copilot are affecting a subset of customers using Zoom.
Resolved MajorIncident Report
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 02/09/2026 01:30PM
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
MONITORING
4 days ago - at 02/06/2026 06:36PM
The investigation continues and updates will be provided as new information becomes available.
MONITORING
5 days ago - at 02/05/2026 02:14PM
The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available.
MONITORING
6 days ago - at 02/04/2026 11:11PM
Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution.
INVESTIGATING
6 days ago - at 02/04/2026 09:14PM
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
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