Outage in Clari
Recorder issues in Clari Copilot are affecting a subset of customers using Zoom.
Resolved MajorIncident Report
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
Components affected
Clari CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/09/2026 01:30PM
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
MONITORING
2 months ago - at 02/06/2026 06:36PM
The investigation continues and updates will be provided as new information becomes available.
MONITORING
2 months ago - at 02/05/2026 02:14PM
The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available.
MONITORING
2 months ago - at 02/04/2026 11:11PM
Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution.
INVESTIGATING
2 months ago - at 02/04/2026 09:14PM
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
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