Outage in Clari
Clari Copilot: Partial Impact on Salesforce CRM Connectivity
Resolved MinorIncident Report
Summary AI Generated
Clari Copilot experienced connectivity issues with Salesforce CRM integration that affected some customers for 17.4 hours. The engineering team resolved the underlying technical issue, but customers experiencing ongoing problems needed to manually re-authenticate their Salesforce integration through Workspace Settings. After re-authentication, the system automatically re-synced affected Salesforce data to fully restore functionality.
Some customers may be seeing problems with connectivity to Salesforce CRM Integration.
Our engineering team is actively investigating.
Components affected
Clari CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/05/2026 09:14AM
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
MONITORING
5 days ago - at 06/05/2026 05:06AM
Update: Resolution Requires Customer Action
Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality.
Required Action:
Salesforce Administrators (Role: Full System Administrator) must:
* Navigate to **Workspace Settings > Integrations** in Clari Copilot.
* Re-authenticate the Salesforce integration.
Resolution Process:
After re-authentication
- Our systems will automatically re-sync your Salesforce data from the impacted window.
- Full functionality will be restored within the following hours.
Who Should Take Action:
Customers who continue to experience Salesforce CRM connectivity issues after this update.
If you encounter any issues or need assistance during the re-authentication process, please reach out to our Support Team.
INVESTIGATING
5 days ago - at 06/04/2026 04:21PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 06/04/2026 03:53PM
Some customers may be seeing problems with connectivity to Salesforce CRM Integration.
Our engineering team is actively investigating.
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