Outage in Clari
Copilot recorder is observing a partial outage
Resolved MajorIncident Report
Summary AI Generated
Clari Copilot experienced a partial outage affecting call recordings across all platforms, triggered by infrastructure maintenance on June 20th that caused some recorders to fail and prevented consent pages from displaying during calls. Engineers identified and fixed both issues on June 22nd, then monitored the system for stability. The incident was fully resolved on June 24th after no further issues were observed over a 35-hour period.
Our engineering team is actively investigating.
Components affected
Clari CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/24/2026 01:48AM
After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved.
MONITORING
about 1 month ago - at 06/23/2026 06:20PM
We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident.
If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team.
MONITORING
about 1 month ago - at 06/22/2026 06:40PM
We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident.
IDENTIFIED
about 1 month ago - at 06/22/2026 05:56PM
We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved.
MONITORING
about 1 month ago - at 06/22/2026 05:40PM
We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident.
IDENTIFIED
about 1 month ago - at 06/22/2026 04:03PM
We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating.
IDENTIFIED
about 1 month ago - at 06/22/2026 03:39PM
We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating.
INVESTIGATING
about 1 month ago - at 06/22/2026 02:51PM
Our engineering team is actively investigating.
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