Clari Copilot recordings on Zoom are not working as expected

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

We have worked with Zoom to resolve the issue affecting web-based recorders. Recordings are now functioning as expected. Our engineering team is monitoring the system, and we will provide another update if anything changes.

For impacted customers, including those who previously reconnected their Zoom integration, no further action is needed. If you are still experiencing issues, please contact our support team.

We have published in-app guidance directing affected customers to reconnect their Zoom integration in Clari Copilot, allowing customers to restore Copilot's ability to record Zoom meetings.

Our engineering teams have identified the issue and are implementing a fix.

The issue is still under investigation. Impacted customers continue to experience issues with web-based recorders on Zoom. Our investigation indicates that recent changes in Zoom’s platform behavior are preventing some recorders from joining customer meetings. Our engineering team is actively working with Zoom Support to resolve the issue. We will provide another update as soon as more information becomes available.

The impacted customers continue to see issues with web-based recorders on Zoom. Our engineering team is actively investigating with Zoom support and reviewing alternative paths for the impacted customers to resume recording functionality. We will provide another update as soon as more information is available.

Our engineering team is still actively investigating. The issue is impacting customers relying on web-based recorders for Zoom recordings. We will provide another update as soon as more information is available.

Some customers may be experiencing issues with Clari Copilot call recordings in Zoom. Our engineering team is actively investigating.