Outage in ClassLink

LaunchPad Login Issues

Resolved Major

July 13, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We're investigating reports of LaunchPad login issues from a subset of customers. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

Components affected

ClassLink Active Directory Integration

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/13/2023 04:00PM

This incident has been resolved. For any remaining login issues, please go to help.classlink.com or contact our Product Support team.

MONITORING over 2 years ago - at 07/13/2023 02:58PM

We are now seeing successful logins for impacted customers. Please try to login. If users are still experiencing issues, please reboot the ClassLink Gateway servers and try again. The Product Support team will also follow up on our support case system with additional information.

IDENTIFIED over 2 years ago - at 07/13/2023 02:26PM

This LaunchPad login issue impacts a subset of customers with Active Directory integration. It does not impact Google and Azure integrated authentication and does not impact the Roster Server, Analytics, and OneSync products. We are still addressing the cause of the issue. More updates to come! Thank you for being so patient.

IDENTIFIED over 2 years ago - at 07/13/2023 11:54AM

The issue has been identified, and a fix is being implemented. We'll post another update as soon as one is available.

INVESTIGATING over 2 years ago - at 07/13/2023 11:27AM

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