Claude experienced a major service incident that prevented users from logging into both claude.ai and the Claude Console (platform.claude.com). The authentication issue affected user access to these platforms for approximately 8 minutes before a mitigation was applied and logins returned to normal. The incident was fully resolved with authentication services restored across all affected components.
This incident has been resolved. Logins and authentication for claude.ai and platform.claude.com have returned to normal
A mitigation has been applied. Logins have returned to normal, the team is continuing to monitor the situation.
We are investigating an issue with users authenticating to claude.ai and Claude Console (platform.claude.com)
We are investigating an issue preventing logins on Claude Console (platform.claude.com)
Users report inability to log in, continuous looping back to sign-in screen, and service non-responsiveness, particularly with Openclaw and Claude.ai.
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