Outage in Cleeng

15 minutes ChurnIQ Maintenance Window between 00:00 to 02:00 CET on 17th July 2024

Resolved Minor
July 16, 2024 - Started 5 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Because of an urgent hotfix by Looker, our Looker instance needs to be restarted. This process should take ~15 minutes and can happen anytime between 00:00 to 02:00 CET on 17th July 2024. During this 15 minutes period, dashboards won't load, and the scheduled jobs will fail.
Components affected
Cleeng ChurnIQ
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 10:23AM

This incident has been resolved.

MONITORING 5 months ago - at 07/16/2024 12:47PM

Because of an urgent hotfix by Looker, our Looker instance needs to be restarted. This process should take ~15 minutes and can happen anytime between 00:00 to 02:00 CET on 17th July 2024.

During this 15 minutes period, dashboards won't load, and the scheduled jobs will fail.

Latest Cleeng outages

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards - 4 days ago
Delayed customer email delivery - about 2 months ago
[Churn IQ 2.0] Service degradation - 4 months ago
Delay in ChurnIQ data refresh - 7 months ago
ChurnIQ - Overview - All Purchases Overview showing wrong data - 8 months ago

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