Outage in Cleeng

Cleeng Reporting Data refresh is delayed.

Resolved Minor

March 06, 2026 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.

Components affected

Cleeng ChurnIQ

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 03/06/2026 04:45PM

Data pipelines operating normally

MONITORING about 13 hours ago - at 03/06/2026 04:30PM

Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now.

IDENTIFIED about 14 hours ago - at 03/06/2026 03:05PM

Our vendor has identified the cause and is working on a fix.

INVESTIGATING about 16 hours ago - at 03/06/2026 01:36PM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 03/06/2026 01:25PM

Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service.

Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours.

Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date.

Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.

Latest Cleeng outages

ChurnIQ - Snowflake Outage - 3 months ago

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Core Platform - Service Degradation - 11 months ago

15 minutes data autorefresh is not running automatically - about 1 year ago

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards - about 1 year ago

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