Outage in Clever
SFTP Timeout Error
Resolved Minor
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Outage Details
We are aware of reports for districts that are receiving a timeout error when trying to sync via SFTP. This is preventing the SFTP sync for some Districts from processing. We have identified the error causing the SFTP sync from processing and are working on a resolution. We are sorry for the issue and will provide an update when the SFTP sync is operating as normal. Thank you for your patience.
Components affected
Clever SFTP / OtherLatest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 03/11/2022 04:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 years ago - at 03/11/2022 03:03PM
We are aware of reports for districts that are receiving a timeout error when trying to sync via SFTP. This is preventing the SFTP sync for some Districts from processing. We have identified the error causing the SFTP sync from processing and are working on a resolution. We are sorry for the issue and will provide an update when the SFTP sync is operating as normal. Thank you for your patience.
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