Outage in Clever

MFA Authentication Issues

Resolved Major
April 22, 2025 - Started 15 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
Components affected
Clever Single Sign-On
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/22/2025 04:47PM

This incident has been resolved.

MONITORING 15 days ago - at 04/22/2025 03:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 04/22/2025 01:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 15 days ago - at 04/22/2025 01:05PM

Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.

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