Clever Outage History

Clever experienced a major incident where Canvas IDP logins failed due to an "Invalid or Unknown Client Error," affecting the Single Sign-On component. The issue prevented users from accessing Canvas through Clever's authentication system for 1.4 hours before being resolved.

Clever experienced an error that caused custom login instructions and hints to disappear from the login page, with users seeing a generic "Account" login page instead of their typical provider options (Google, Microsoft Entra, AD, etc.). The issue affected the Single Sign-On component for 27.3 hours. The incident was resolved after implementing a fix, with users advised to update their SAML Authentication settings in the dashboard as a temporary workaround.

Clever experienced intermittent login failures affecting their Single Sign-On service for 24.9 hours. The issue prevented users from reliably accessing the platform through the authentication system. The incident was resolved after engineering investigation, with login functionality restored to normal operation.

A sync issue with the Skyward Selenium integration prevented some districts from completing their data syncs for approximately 2.2 hours. The Engineering team identified and resolved the underlying problem, allowing the previously failed syncs to run successfully. Affected districts should now see their syncs completing normally.