Outage in cleverbridge

Partially degraded cart loading performance

Resolved Minor
January 31, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating a performance issues which affects cart loading times from some European locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/31/2025 11:03AM

This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal since approx. 9:50 UTC.

MONITORING 4 months ago - at 01/31/2025 10:10AM

Since approx. 30min we see cart loading performance improving to normal response times for affected regions. We are closely monitoring the situation at the moment.

IDENTIFIED 4 months ago - at 01/31/2025 09:38AM

We are still working with our network engineers and our upstream providers to fix the issue that is with an internet transit provider. We are now identifying options to route affected traffic via different providers. We will communicate updates here as soon as we progress with issue resolution.

IDENTIFIED 4 months ago - at 01/31/2025 08:34AM

Root cause has been identified and confirmed to be with an upstream network provider. We are working with our network engineers and our upstream providers on a resolution. We will communicate updates here as soon as we progress with issue resolution.

IDENTIFIED 4 months ago - at 01/31/2025 08:22AM

Our system engineers have identified the root cause of the partially degraded performance. We are working on a resolution now. We will keep you updated on our progress. Thank you for your patience.

INVESTIGATING 4 months ago - at 01/31/2025 08:19AM

We're investigating a performance issues which affects cart loading times from some European locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.

Latest cleverbridge outages

Latency issue for some regions - over 3 years ago
Delayed Payment Processing - about 4 years ago

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